Search Engine: Elastic

Article ID: 123274, created on Oct 27, 2014, last review on Jul 14, 2018

  • Applies to:
  • Business Automation


Some renewal orders are stuck in the status "Service not in Sync".


There are two main reason for the orders to be in the status "Service not in Sync":

  1. This is a domain renewal order and the domain expiration date returned by the registrar is not the same as the subscription expiration date set in PBA.
  2. This can be any renewal order (domain or hosting susbcription). The sytem could not pass the synchronization step correctly, due to some reason the step of order flow I3->SY/SF ended in SF (Service not in Sync) status. The root cause can be found in the logs (billing/generic_worker and scheduler logs), it can be such errors like The server is busy, cancelling statement due to statement timeout, etc.


  1. Refer to the article kb #121132 "Domain renewal order is in status "Service not in Sync"".
  2. Submit such orders for processing with the button "Confirm Service Renewal". Investigate the root cause of the failure in order to prevent it from reoccurring.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF