Search Engine: Elastic

Article ID: 123117, created on Oct 10, 2014, last review on Oct 10, 2014

  • Applies to:
  • Business Automation


Renewal order is generated for subscription, but recurring fee was not taken. Why?


Subscription has Charge for Subscription set to Before Billing Period. Which means that Renewal orders (that take renewal fee) will be generated for subscription according to its expiration date, but Billing orders (that take recurring fee) will be generated according to billing settings.

If you would like renewal and recurring fee for subscription to be billed in one order, Charge for Subscription need to be set to Before Subscription Period.

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