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Article ID: 122862, created on Sep 11, 2014, last review on Jul 14, 2018

  • Applies to:
  • Plesk Automation 11.5


Migration agent won't copy content for any subscription, I've confirmed rsync is working and running on the source server.

The log files contains the following:


[2014-09-08 18:33:29,690] [ERROR] parallels.common.run_command |copy-content/domain.tld/domain.tld| Failed to execute remote command, retry in 10 seconds


[2014-09-08 18:33:29,690] [DEBUG] parallels.common.run_command |copy-content/domain.tld/domain.tld| Command '/bin/chown apache /var/www/vhosts/domain.tld/httpdocs/uploads/IMG_6144' failed with '1' exit code, output: '', stderr: '/bin/chown: cannot access `/var/www/vhosts/domain.tld/httpdocs/uploads/IMG_6144': No such file or directory
[2014-09-08 18:33:29,690] [DEBUG] parallels.common.run_command |copy-content/domain.tld/domain.tld| Exception:
Traceback (most recent call last):
  File "/usr/lib/python2.7/site-packages/parallels/common/", line 439, in hcl_execute_multiple_attempts
    result = run_function()
  File "/usr/lib/python2.7/site-packages/parallels/common/", line 314, in run_func
HclRunnerException: The command "/bin/chown apache /var/www/vhosts/domain.tld/httpdocs/uploads/IMG_6144" executed at PPA service node 'ppa_service_node' (#7, returned a non-zero exit code.

/bin/chown: cannot access `/var/www/vhosts/domain.tld/httpdocs/uploads/IMG_6144': No such file or directory


Internal product issue #PMT-152


  1. Download patch file on the management node

  2. Apply patch as the following to the file:

    patch /usr/lib/python2.7/site-packages/parallels/common/utils/ < PMT-152.diff

33a70544d00d562bbc5b17762c4ed2b3 caea8340e2d186a540518d08602aa065 e0aff7830fa22f92062ee4db78133079

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