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Article ID: 122730, created on Aug 28, 2014, last review on Aug 28, 2014

  • Applies to:
  • Plesk Automation 11.5


I have ColdFusion 11 installed on the Windows based service node. I have done the refresh of installed packages but tasks are drill falling with the error.

Error: The component __coldfusion_support was not installed


ColdFusion version 11 is not supported yet. Feature Request # 1901621 was submitted.


Please install the ColdFusion version 10 and re-read packages from the service node. You can check which ColdFusion package was found on this node by the following command:

[root@ppa ~]# mysql -uadmin -p`cat /etc/psa/.psa.shadow ` psa -Ne"SELECT value FROM ServiceNodeEnvironment WHERE (serviceNodeId = '2' AND section = 'componentsCache' and name='xml')" | sed 's/\\n/ /g' | xmllint --format - | grep -i coldfusion
  <type name="coldfusion">
    <package name="coldfusion10" description="Adobe ColdFusion 10 " state="not_installed" configured="false" version="" timecost="16">
    <package name="coldfusion9" description="Adobe ColdFusion 9 " state="not_installed" configured="false" version="" timecost="0"/>
    <package name="coldfusion8" description="Adobe ColdFusion 8 " state="not_installed" configured="false" version="" timecost="0"/>

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