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Article ID: 122507, created on Jul 29, 2014, last review on Oct 24, 2014

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.4


A virtual environment (VE) named 'test_ve' is stuck in 'Backing up' status in Parallels Automation for Cloud Infrastructure (PACI) (or any other transitional status), but it is actually in 'Running' status on the server.

How can this status be reset?


These issues may have several different causes, including temporary communication problems between PACI and Parallels Server Bare Metal (PSBM) / Parallels Cloud Server (PCS) servers, failure of IM, etc


Please submit a request to Parallels Technical Support for assistance:

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