Symptoms

Running precheck for BA update fails:

----------- The following list with hotfixes ----------
| Hotfix            | PBA 6.0.3-081 HF 125526     | OK |
| Hotfix            | PBA 6.0.3-081 HF 125549     | NO |
| ---------------------------------------------------- |
| Found installed PBA hotfixes which not approved     |
| for new PBA. If you use these hotfixes please       |
| make sure that its includes to new PBA.              |
| Please approve this hotfixes manually               |
| to unlock upgrade procedure.                         |
--------------------------------------------------------

Cause

Some of hotfixes installed in BA (in above example it is hotfix 125549) are not approved for the update that you wish to install. It means that once you install the update non-approved hotfixes will be lost and BA will be affected by all the bugs fixed in those hotfixes.

Resolution

  1. Check the article of non-approved hotfix (in above example it is https://kb.cloudblue.com/125549). It might contain information about actions required in case of precheck failure
  2. Contact Odin Technical Support to clarify if corresponding bugs are fixed in BA update that you wish to install
  3. Once you are sure that you can continue with the update approve hotfix manually:
    • go to BA Home> System>Information>View add-ons
    • select non-approved hotfix
    • press Edit and set Version to version of update that you wish to install, f.e. 6.0.4-066

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