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Article ID: 122243, created on Jul 3, 2014, last review on Jul 3, 2014

  • Applies to:
  • H-Sphere 3.4


No AntiSpam settings could be changed. The following error shown in H-sphere CP

    Error: Failed to change AntiSpam preferences domain.tld
    Internal Error, Tech Support Was Notified

In the H-sphere log file the following error is present:

    java.lang.Exception: can't find user_scores_dsn parameter in /hsphere/local/config/mail/spamassassin/ config file at /hsphere/shared/scripts/ line 63, <STDIN> line 1.
     Command: ssh -o StrictHostKeyChecking=no -x -a root@ /hsphere/shared/scripts/ ''
    STDIN:  whitelist=*@testdomain.tld


File /hsphere/local/config/mail/spamassassin/ is corrupted.


Restore corrupted file from backup or Contact Parallels Technical Support.

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