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Article ID: 122206, created on Jun 29, 2014, last review on Jun 29, 2014

  • Applies to:
  • Helm 4.2


SmarterMail is not shown in Helm Control Panel.

Diagnostics tool in HELM shows the following result:

    Test                      Result
    Server Status       Online
    SmarterMail           Failed to contact Smartermail web service. Please check your service settings.


Unsupported version of SmarterMail is installed.


Install any of the following versions of SmarterMail:
SmarterMail 6.x, 7.x, and 8.x.

Release Notes:
Helm 4.2.0
Helm 4.2.1
Helm 4.2.2

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