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Article ID: 121886, created on Jun 3, 2014, last review on Sep 6, 2017

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.4
  • Business Automation 5.4
  • Business Automation 6.0


Destroying the subscription throws the following error.

Destroying service of Subscription #XXXXXXXX failed: Parallels Operations Automation error #extype_id #87, module_id #Exchange, Primary e-mail address is not defined for mail entity with id <MB_ID>..


The primary e-mail address for mailbox is not set.


Add any primary e-mail address through CP, if subscription is accessible or contact Odin Technical Support( to resolve the issue.

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