Symptoms

A qmail mailname is provisioned but the mailbox is not created, which results in user not being able to log in. Logging in by telnet results in

BYE Temporary problem, please try again later

But LDAPsearch finds the user.

All tasks are successful.

Cause

The host designated for provisioning is marked as "destroyed", and qmail service controller due to POA-85396 cannot handle such situation.

Resolution

  1. Locate the host in question in POA panel, remember its ID,

  2. Fix the host in database:

    plesk=> begin;
BEGIN
plesk=> update hosts set is_physically_destroyed = 'n', deleting = 0 where host_id = <HOST_ID>;
UPDATE 1
plesk=> commit;
COMMIT
  3. Mark the host as "ready to provide"

Internal content