Search Engine: Elastic

Article ID: 121858, created on Jun 2, 2014, last review on Jun 2, 2014

  • Applies to:
  • Operations Automation 5.4


We have an existing DNS zone that we need to move to a provider level. It was incorrectly provisioned. We would like to move this without affecting existing subscriptions, is this possible, if so, how?


It is impossible to transfer domains between accounts, including from reseller to the provider. Due to the complexity of the POA/PBA Database, it is also not advisable to perform manual intervention through SQL manipulations.

There is a feature request with ID PBA-7659 to allow this.

A workaround for this is to manually delete the domain and recreate it again under the new account.

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