Symptoms
Customer tried to get into CCP but was prompted with error: "The operation you are trying to perform requires interaction with a component, which is presently unavailable. Please try again later."
In poa-ui.log
, we could see below exception:
Caused by: org.omg.CORBA.COMM_FAILURE: Cannot connect to host 'osscore/192.168.50.209', port 8444 (java.net.ConnectException:
Connection refused) vmcid: 0x444f7000
minor code: 266 completed: No
at org.openorb.orb.iiop.IIOPTransport.open(IIOPTransport.java:188)
at org.openorb.orb.iiop.SocketQueue.open(SocketQueue.java:164)
at org.openorb.orb.iiop.IIOPClientChannel.request_open(IIOPClientChannel.java:463)
at org.openorb.orb.iiop.IIOPClientChannel.begin_marshal(IIOPClientChannel.java:976)
at org.openorb.orb.iiop.IIOPClientRequest.begin_marshal(IIOPClientRequest.java:349)
at org.openorb.orb.core.Delegate.request(Delegate.java:948)
... 152 more
Caused by: java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:579)
at org.openorb.orb.net.ConfiguredSocketFactory$ConfiguredSocket.configConnectedSocket(Unknown Source)
at org.openorb.orb.net.ConfiguredSocketFactory$ConfiguredSocket.<init>(Unknown Source)
at org.openorb.orb.net.ConfiguredSocketFactory.createSocket(Unknown Source)
at org.openorb.orb.iiop.IIOPTransport.createSocket(IIOPTransport.java:215)
at org.openorb.orb.iiop.IIOPTransport.open(IIOPTransport.java:164)
Restart of pemui service does not fix the problem.
And a crash dump is getting generated every time in /usr/local/pem/var/cores
on POA core
This may also happen once a particular task is run.
Cause
Due to APS-15380, a Soloader crashes
Resolution
Check the /var/log/poa.debug.log
for task invoking taskExecuteWorkflowProvisionAPS1x, it should be canceled.
Please also consider updating to POA 5.5.5 as APS-15380 was fixed there. In case 5.5.5 is installed, and problem still happens, please contact Parallels technical support.