Search Engine: Elastic

Article ID: 121711, created on May 23, 2014, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 5.5
  • Business Automation 5.5


  • Orders for POA subscriptions fail with an error "Service Creation Timeout Exceeded".
  • There are no unprocessed tasks for the subscription on POA side, checking kb #116854 shows no failed tasks on PBA side.
  • The subscription is available in the provider's control panel, but does not appear in the list of the subscriptions in the customer's control panel.
  • Checking the list of processed tasks in POA shows that there is no task "Post Event to PBA" (or "processing event 'Subscription provisioned'") for this subscription.
  • PEMGATE.log shows an error Parallels Automation Operation is not available for the requests to POA.


One of the tasks in POA timed out, in poa.debug.log you will see a record like:

Request has been timed out, details: system exception, ID '' TAO exception, minor code = 3e (timeout during recv; low 7 bits of errno:  62 Timer expired), completed = MAYBE

This caused new tasks being queued and not event posted. The issue was reported in the bug #POA-82916 ("Long running and timed out task in some SC can cause other tasks in this SC to timeout as well").


The issue is fixed in POA 5.5.6.

To start the tasks posting and processing, POA restart is required.

5b048d9bddf8048a00aba7e0bdadef37 caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e 198398b282069eaf2d94a6af87dcb3ff 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF