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Article ID: 121663, created on May 20, 2014, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation 5.4


A Sharepoint user is stuck with an 'Updating' or 'Deleting' status.

There are some tasks with a 'Failed', 'Canceled' or 'Deleted' status for this user in the Parallels Operations Automation (POA) task manager.


Unprocessed and/or tasks processed in incorrect order may leave the user in inconsistent state.


Process the failed or canceled tasks to fix the state of the user.

You may find Parallels Knowledgebase article #2247, 'How to deal with out-of-sync issues', useful.

If there are no tasks, or all tasks are in "deleted" status, please contact Parallels Support Team for assistance.

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