Symptoms

PBA 5.4: Canceled domains are shown as "Need Attention" on the Home page of CCP.

PBA 5.5: Need Attention link in CCP > Home shows 1 domain(s), but following it results in No Domains Available.

Cause

The issue is reported to the developers team in a bug #PBA-37508.

The logic of this link generation: it counts all the domains with

expiration date = today's date - the value "Expire Soon period for Domain (days)"

and

expiration date = today's date + the value "Expire Soon period for Domain (days)"

The value Expire Soon period is set in:

PBA 5.4: Home > Configuration Director > Miscellaneous Settings > Customer CP Settings

PBA 5.4: Home > System > Settings > Customer CP

For example, with the default value set to 30, on 30.05.2014 the domains with expiration date in period 30.04.2014-30.06.2014 will be counted when generating the link "Require Attention", the domain status is not taken in consideration (both "Registered" and "Canceled" are shown).

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