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Article ID: 121622, created on May 20, 2014, last review on Jul 14, 2018

  • Applies to:
  • Business Automation 5.5


Consolidated invoice was not created on statement date, but 1 day later. On statement day there is following error for account when daily billing is running:

Daily Billing Process on Account #1014528 failed with exception: Payment amount should be greater than zero.


The following conditions are met:

  1. Customer class of the account has the following settings:

    Auto Apply Credits Yes

    Billing Type Per Account

  2. Statement cycle for the account has the following setting:

    Day of Statement Source Per Account day (by default first Order day)

  3. There is default payment method configured for account.

  4. There is open payment/credit memo that will cover whole invoice.

When invoice is created first already created payment is being assigned, but then PBA-E tries to create zero payment for the invoice and fails. Bug #PBA-53236 was submitted regarding the issue.


The issue is fixed in PBA-E 5.5.4. Please upgrade to the latest version of PBA-E.

If upgrade is not possible please use one of the following workaround:

  1. Create billing orders not simultaneously with invoice (statement cycle setting "Day of Statement Source")

  2. Disable auto-payments on account

  3. Disable auto-apply credits

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