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Article ID: 121571, created on May 14, 2014, last review on Dec 19, 2014

  • Applies to:
  • Business Automation


I need to add a dummy resource to POA-based service plan, but the required resources are not visible when creating a plan or adding new resource rate to the existing plan.

Is it possible to sell the resources based on the different Service Gates in one Service Plan? For example sell DUMMYGATE resources in the service plan based on PEMGATE service template?


Yes, PBA allows provisioning services of different external systems through the same service gate, by setting service gates of other external systems as supplementary.

For example, to have possibility of selling DummyGate resources in the service plan based on PEMGATE it is required to add DUMMYGATE to the Supplementary Gates tab of the PEMGATE. Then add the DummyGate resources as the resource rates in the service plan. The exact steps are below:

  1. PBA 5.5: System > Settings > Service Gates

    PBA 5.4: External Systems Director > Service Gates

    The list of service gates available appears in the screen

  2. Select gate to which you want to add a supplementary gate (in this example PEMGATE) by clicking on the respective link in the ID or in the Service Name column. Selected service gate properties appear on the screen.
  3. Switch to the Supplementary Gates tab.
  4. Click Add New Supplementary Gate. The add supplementary gate form is displayed.
  5. Click PBA Search Icon next to the Supplementary Gate field. From the window that opens, select the gate that should added as supplementary (in this example DUMMYGATE).
  6. Click Save to confirm changes.

Now you can add DUMMYGATE resource rates to the service plans based on PEMGATE service template. Please check the instructions how can they be added in PBA-E 5.4.x and PBA-E 5.5.x.

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