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Article ID: 121498, created on May 8, 2014, last review on May 9, 2014

  • Applies to:
  • Plesk Automation 11.5


DNS sync task fails if you create subscription with external DNS zone. You may see the following failed task:

    Task name Sync the DNS zone 'domain.tld'
    Task description    
    Propagate the changes in the DNS zone from the Hosting Panel to the Administration Panel.
    Queue status    Failed
    Method name syncDnsZone on SCREF:PleskIntegration:0
    Last execution output   
    Account '13' does not own any resources of class 'DNS Hosting'.


When you enable webmail client for domain, PPA tries to edit domain zone, add webmail record to zone and synchronize with DNS server. If you have external DNS server, system can not modify it, refer to documentation guide for information:

Note: PPA is unable to make changes in zone files on external name servers. This should be done by an external system that is notified by PPA about required changes in zone records.


Issue with failed task for DNS synchronization was reported to our Service Team with ID PPA-1153. It will be fixed in feature microupdate.

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