Symptoms

In BA customer control panel (CCP), after pressing Buy More Services on Home screen the following error appears:

System Error
No access rights granted to method

On Account screen in CCP there is no Buy More Services link at all

Cause

CUST_PURCHASE_SERVICE privilege, that is needed for service purchase is not included in corresponding user's role

Resolution

Add CUST_PURCHASE_SERVICE privilege to user's role. The absence of this privilege in role can be caused by manual changes or by some misconfiguration, which needs to be investigated additionally.

Internal content

Link on internal Article