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Article ID: 121366, created on Apr 29, 2014, last review on May 7, 2014

  • Applies to:
  • Plesk Automation 11.5


Unable to create mailbox because of the following error:

Error: invalid values passed for settings of application resource; details for setting with id 'user_login': The "Login" setting value '' is already in use. Please provide unique value.


Orphan records in apsc database.


  1. Backup apsc database:

    mysqldump -uadmin -p` cat /etc/psa/.psa.shadow ` apsc > /root/apsc.`date +%F`
  2. Remove mailbox if it exists.

  3. Login to the MySQL database and find orphan records:

    mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa
    mysql> select name,value from apsc.aps_registry_object_setting where name = 'user_login' and value = '';
    | name       | value                  |
    | user_login |      |
    1 row in set (0.01 sec)
  4. Remove them:

    mysql> delete from apsc.aps_registry_object_setting where name = 'user_login' and value = '';
  5. Now try to create mailbox again, operation should be completed sucesfully.

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