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Article ID: 121137, created on Apr 16, 2014, last review on Jul 14, 2018

  • Applies to:
  • Business Automation 5.5
  • Business Automation 5.4


Domain transfer order fails. In Service Status History of corresponding subscription there is following record:

Registrar declined request for domain transfer. Domain registration in Registrar failed: error no: 0 error text: Err1: An authorization key is required for domainname.tld Domain status:Prepared.


The transfer key was not entered when the order was placed


Go to order Provisioning Items, open failed domain item, enter Transfer key, Save Changes and resubmit the order


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