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Article ID: 121109, created on Apr 16, 2014, last review on Sep 13, 2014

  • Applies to:
  • Business Automation 5.5


PBA is integrated with Kayako according to the documented procedure . Connection to the external helpdesk works but Kayako is not opened in Account > Support Tickets in the customer control panel (CCP), neither in Chrome, nor in IE, am empty window is displayed. You may see an error in the browser console:

Refused to display 'URL' in a frame because it set 'X-Frame-Options' to 'SAMEORIGIN'.

In some versions of Mozilla Firefox it can be opened but is displayed in the same window, not in frame, the customer leaves CCP when accessing Kayako.


Since 4.61 version Kayako does not support loading in a frame.


Prevent redirects to Kayako website in the customer control panel:

  1. Login to admin Kayako control panel.
  2. Modify the header template by removing

    <meta http-equiv="X-Frame-Options" content="SAMEORIGIN" />

    See the details how to modify the template, if required - Kayako documentation (chapter Editing a template)

  3. Modify the footer template by removing

    <script type="text/javascript" >try {if (top.location.hostname != self.location.hostname) { throw 1; }} catch (e) { top.location.href = self.location.href; }</script>
  4. Rebuild Kayako cache: access in browser

    https://<hostname>/<directory with kayako>/staff/index.php?/Core/Default/RebuildCache

    hostname and directory are to be substituted with real values.

These actions shall let Kayako be loaded in the same frame.

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