Symptoms

A subscription is provisioned in Parallels Operations Automation (POA) 5.5. Its destruction fails with the following error:

FrontPage user not found for web site (srv_id 1)

Cause

This is caused by POA-81764, which was fixed in POA 5.5.3. Please contact your account manager to schedule the update installation.

Resolution

If an update installation is not possible, use the following workaround:

  1. Trigger an event in Parallels Business Automation - Enterprise (PBA-E) to reschedule the subscription termination in Home > System > Settings > Events > Event Type > Service Destroyed > Trigger Event

    Use parameters similar to:

    SubscrID=<SUB_ID>; ReasonID=61; Message=Subscription passed terminate date

    Where <SUB_ID> is the subscription's ID.

  2. Use the API method pem.removeSubscription to remove the subscription from POA. See KB #117328 for more information.

  3. In rare cases, it may be necessary to manually unprovide a specific resource. In that case, it is necessary to unprovide resources one by one:

    1. Locate the subscription in the POA control panel
    2. For each resource in it, use the method pem.setResourceTypeLimit to set the resource limit to 0. Please see the POA API reference for details.

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