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Article ID: 120887, created on Apr 4, 2014, last review on May 9, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Odin Business Automation Standard 4.3
  • Odin Business Automation Standard 4.2


A Plesk license could not be found via the License Manager in Parallels Business Automation - Standard (PBA-S) Provider's Panel (PCC) or Reseller's Panel (RCC):

Top > Service Director > License Manager > Licenses

It can only be seen from

Top > Account Director > Subscription Manager > Subscriptions > %subscription% > Billable Items

Also it's active in KA.


The license key is assigned to a missing KA plug-in.


Since the issue requires complex manipulations with the database, it is recommended to contact Parallels Technical Support for assistance.

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