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Article ID: 120764, created on Mar 27, 2014, last review on Nov 3, 2014

  • Applies to:
  • Business Automation 5.5
  • Business Automation 5.4


A renewal order is stuck in "Synchronization" status. Clicking the Check if Service in Sync button results in:

Service synchronization for Order #ID is not completed


The symptoms described signify that there is a failed event, Service Synchronization, for the provisioning item. The root cause of the issue can be different - statement cancellation due to statement timeout, an internal container issue, etc.


  1. Find the provisioning item ID: Home > Operations > Orders > hang order > Provisioning Items tab > Select Columns > Item ID

  2. Search the failed event by this ID in the Parameters field:

    Home > Operations > Tasks > All Events

  3. Find the error the corresponding task failed with and the time of the event (which can later be used for root cause investigation)
  4. Resubmit the failed event you have found. If it was processed sucessfully, the order will be moved in accordance to the order flow.

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