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Article ID: 120758, created on Mar 27, 2014, last review on Jul 14, 2018

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Odin Business Automation Standard 4.2


I'm trying to import license keys from Client Report through

Top > Service Director > License Manager > Licenses > Import License from Client Report

The operation fails with the this error:

Invalid upload file format


Such behavior is considered to be a software issue PBAS-29184 that was fixed in OBAS 4.5.5.


To resolve the issue, please upgrade to 4.5.5 as described in How to upgrade OBAS system to the latest available version.


The xls file should be modified before uploading it. Columns 'Client Zip', 'Client Country', 'Client Company', 'Sales Person', 'Billing Entity', 'External Account System Type', 'External Account System ID', 'Login', 'Multi-Server' and 'Mailboxes' should be deleted.

62a72d260afd42b853c9105003928212 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e 624ca542e40215e6f1d39170d8e7ec75

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