Symptoms
After ordering an SSL I see the following error message in the Action log:
Operation has failed with Error Code # -5. See Problem # p2014-03-19_09-39-41.1 for details
The following error is shown in the OBAS log (/var/log/hspc/hspc.log):
[2014/03/19 09:39:41] [WARN] [26347] [HSPC::MT::Plugin::SSL::eNom::Transport::comm_error] eNom communication level error: Error in response: 1. The Approver Email address is not valid.
Cause
The following details are shown in the problem report log:
/var/log/hspc/p2014-03-19_09-39-41.gz
## OBAS sends request to eNom for approver email addresses:
[2014/03/20 12:56:46] [DEBUG] [31073] [HSPC::MT::Plugin::SSL::eNom::Transport::call_enom] [enom]Sending command: http://reseller.enom.com/interface.asp $VAR1 = {
'ResponseType' => 'XML',
'pw' => 'XXXXXX'
'Command' => 'CertGetApproverEmail',
'uid' => '%uid%',
'Domain' => '*.%domain%.gr'
};
## eNom returns the list of valid approver email addresses:
[2014/03/20 12:56:47] [DEBUG] [31073] [HSPC::MT::Plugin::SSL::eNom::Transport::call_enom] Parsed result: $VAR1 = {
'Server' => '%Server%',
'IsLockable' => '',
'ErrCount' => '0',
'Done' => 'true',
'CertGetApproverEMail' => {
'Approver' => [
{
'ApproverEmail' => 'admin@%domain%.gr',
'Type' => 'Generic'
},
{
'ApproverEmail' => 'administrator@%domain%.gr',
'Type' => 'Generic'
},
{
'ApproverEmail' => 'hostmaster@%domain%.gr',
'Type' => 'Generic'
},
{
'ApproverEmail' => 'webmaster@%domain%.gr',
'Type' => 'Generic'
},
{
'ApproverEmail' => 'postmaster@%domain%.gr',
'Type' => 'Generic'
},
## eNom said that the approver email address was invalid:
[2014/03/19 09:39:40] [DEBUG] [26347] [HSPC::MT::Plugin::SSL::eNom::Transport::call_enom] [enom]Sending command: http://reseller.enom.com/interface.asp $VAR1 = {
'ResponseType' => 'XML',
'ApproverEmail' => 'admin@%domain%.gr',
'pw' => 'XXXXXX'
'uid' => '%uid%',
'CSRLocality' => '%CSRLocality%',
'Command' => 'CertPurchaseCert',
'CSRAddress1' => '%CSRAddress1%',
'CSRCountry' => '%CSRCountry%',
'CSRStateProvince' => '%CSRStateProvince%',
'CertID' => '459916',
'CSROrganization' => '%CSROrganization%',
'CSRPostalCode' => '19100'
};
[2014/03/19 09:39:41] [DEBUG] [26347] [HSPC::MT::Plugin::SSL::eNom::Transport::call_enom] Parsed result: $VAR1 = {
'Server' => '%Server%',
'IsLockable' => '',
'ErrCount' => '1',
'Done' => 'true',
'errors' => {
'Err1' => 'The Approver Email address is not valid.'
},
Resolution
Contact the registrar directly for clarification of the error.