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Article ID: 120691, created on Mar 23, 2014, last review on Apr 22, 2015

  • Applies to:
  • Plesk Automation 11.5


An email message cannot be recieved, the following error appears in maillog:

554 5.7.1 <>: Relay access denied


Postfix database corrupted, there are no information there about user in question.


It is needed to restore mail configuration, the best way is to disable and then enable mail service:

  1. Login to the Management Node.

  2. Run the following commands to update configuration:

    For domains:

    # /usr/local/psa/bin/domain -u -mail_service false
    # /usr/local/psa/bin/domain -u -mail_service true

    For domain aliases:

    # /usr/local/psa/bin/domalias -u -mail false
    # /usr/local/psa/bin/domalias -u -mail true

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