Search Engine: Elastic

Article ID: 120314, created on Feb 26, 2014, last review on May 4, 2014

  • Applies to:
  • Odin Business Automation Standard 4.5
  • Plesk Automation


Parallels Plesk Automation (PPA) and Parallels Business Automation - Standard (PBA-S) are integrated.

I have create a service template in PPA (%ppa_plan%) and attached this plan in PBA-S (%pbas_plan%) and try to buy with my customer. The order is place and the payment is okay, but provisioning does not work.

The following error appears in DEBUG PBA-S Log (/var/log/hspc/hspc.log):

[2014/02/25 06:47:04] [DEBUG] [31988] [HSPC::MT::PA::Gate::activate_subscription] TRACE [06]: . . . . . -> HSPC::MT::PA::Gate->activate_subscription (account_id => 5, service_template_id=> 17)
[2014/02/25 06:47:04] [ERROR] [31988] [HSPC::MT::BM::Subscription::PA::_report_error] subscription activating failed: failure response: status: -1, module_id: ResourceManagement, extype_id: 100, error_message: Resource 'MySQL database' overusage attempt (subscription #46, usage 0, limit 0).


Increase resource "MySQL database" in PPA service template (%ppa_plan%) and synchronize the subscription with the latest version of the hosting plan (%pbas_plan%):

Top > Billing Director > Product Manager > Hosting Plans > %pbas_plan% > Subscriptions > Synchronize Subscriptions

Refer to KB "Resources usage is not displayed correctly for the subscriptions" for more detail about the error.

e0aff7830fa22f92062ee4db78133079 624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

Email subscription for changes to this article
Save as PDF