Symptoms
NOTE: not for public view
PPA node is registered in PBA-S and DNS Hosting resource is configured in PPA. The following error appears when a customer opens DNS zone of his PA subscription in CP:
Top > Account Director > Customer Manager > Reseller Customers > %customer% > Log in to CP > DNS > %any_domain% > DNS
An unexpected error occurred. Please contact %pa_admin_email%
Error ID: 1392795474457
Also PBA-S DNS has invalid status in PPA:
PPA > Services > DNS Zones > DNS > Name Servers
ID Type Hostname IP address In Use
5 PBAS %pbas_node% 123.123.123.123 No
Cause
PPA node was unregistering/registering in PBA-S:
Unregister - deletes existing PBASDNS
Register - create new PBASDNS, which is not used.
All DNS records in PPA (stored in master PBA-S DNS) refer to not existing DNS service.
IMPORTANT: “Unregister” PPA node is a very dangerous solution, avoid using it.
Resolution
Contact Odin Technical Support to have the issue resolved.