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Article ID: 120229, created on Feb 20, 2014, last review on May 9, 2014

  • Applies to:
  • Operations Automation 5.5
  • Odin Business Automation Standard 4.5
  • Plesk Automation 11.5


The following error appears when a reseller try to open a PA subscription in CP:

PA control panel is currently unavailable. Please try again later.

The following is shown in PBA-S debug log (/var/log/hspc/hspc.log):

The server encountered an internal error (Can't login as user %poa_login_name%) that prevented it from fulfilling this request.


Resellers do not have ability to manage PA subscriptions through CP in current PBA-S implementation. The feature will be considered and probably implemented in future PBA-S version released after 4.5. You can track it using the following ID:

PBAS-29276 - Reseller cannot manage PPA subscription through CP: "PA control panel is currently unavailable"


As a workaround for now it's suggested that resellers login to PPA panel through

RCC > Service Director > Parallels Automation Manager > Nodes > %ppa_node% > General Settings > Login to PCP

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