Search Engine: Elastic

Article ID: 120189, created on Feb 18, 2014, last review on Jul 14, 2018

  • Applies to:
  • Business Automation


"Control Panel" ("My Account" in BA 5.5) or "Login to control Panel" link on the final order placement screen (or the link at the top of the page when the user is logged in to the store) does not work for the existing customers. It results in:

The login/password combination you entered does not correspond to a registered user. Please try again. 

However the same credentials work if you try to insert them manually.


The functionality is unavailable till BA 6.0.7 (implemented in the feature #PBA-68520).


Update to BA 6.0.7 and configure the link as described in the kb #128246 or in the documentation.

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