Search Engine: Elastic

Article ID: 120183, created on Feb 18, 2014, last review on May 8, 2014

  • Applies to:
  • Business Automation 5.5


It is not possible to switch a parent subscription for a domain subscription, it fails with an error:

An attempt to call external container for name servers failed due to unhandled errors during call. 


Parent subscription is destroyed and does not exist in POA, but the reference to it was not cleared. The issue is considered as a bug, #PBA-52737, fixed in PBA 5.5.3.


Update to PBA 5.5.3 or later. If update installation is not possible at the moment, the only workaround is clearing the reference from the database. Please contact Parallels Technical Support for the assistance.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 801221f8cd76fba7300d1e6817c8e08b 92711db0799e8aefe8e51f12dace0496 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF