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Article ID: 120151, created on Feb 15, 2014, last review on Apr 29, 2014

  • Applies to:
  • Operations Automation 5.5


PACI container is not manageable trough Customer CP in POA. Stop and Start operations fail with error "Failed to stop/Failed to start"


From PACI-vm2vf.log:

); reqId=88850; corbaReqId=1113178.
2014-02-11 20:13:16,196 () INFO  LoggingProxy [RequestProcessor-14347] - invoked: stop_ve_cb(
  java.nio.DirectByteBuffer[pos=0 lim=32 cap=32]
); reqId=88850; corbaReqId=1113178.
2014-02-11 20:13:20,624 (9bcae5d0-aae5-44dd-9066-e42f65869395) ERROR NativeVm2VfCode [Thread-2361296] - [88850:1113178] ERR open_vm_get_uuid2_pipeline(ve_action_cb_ex, start.c, 479): failure: PRL_ERR_VM_UUID_NOT_FOUND @[common/generic_sdk_cb.c][284][generic_sdk_cb][31449])

PRL_ERR_VM_UUID_NOT_FOUND this error mean that Dispatcher can not find container "<NAME>"

On the HW node:

>prlctl list <NAME>
UUID                                    STATUS       IP_ADDR         T  NAME
Failed to get VM config: The virtual machine could not be found. The virtual machine is not registered in the virtual machine directory on this server. Contact your Parallels Server administrator for assistance.


Restart Dispatcher to force it reinitialize containers and VMs located on the HW node:

Go to Services > Parallels Dispatcher Service > Restart

>prlctl list <NAME>
UUID                                    STATUS       IP_ADDR         T  NAME
{6f72e018-d3a9-4e00-9a7e-3b3c682bf219}  running  CT <NAME>

5b048d9bddf8048a00aba7e0bdadef37 caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

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