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Article ID: 119976, created on Feb 4, 2014, last review on May 10, 2014

  • Applies to:
  • Plesk Automation 11.5


Subscription provisioning fails with an error:

There is no aps package with UID = 9675bab3-600f-45ba-8787-32a554d06fed Use "get-available-mail-providers" command of operator "mail" to receive the list of available mail providers


Postfix Remote Connector package is not installed, but an orphan record in PPA database exists for it.

plesk=> select * from pleskmail_providers ;
           name           |                 uid                  | aps_version |                        aps_uid
 SmarterMail              | d6401a33-ba58-493c-9b88-f64106004ec0 | 0.1-6       |
 Remote Postfix Connector | 9675bab3-600f-45ba-8787-32a554d06fed | 0.3-1       |

 ~# mysqldump -uadmin -p`cat /etc/psa/.psa.shadow ` apsc --disable-extended-insert|grep 9675bab3-600f-45ba-8787-32a554d06fed


In order to resolve the issue, it is necessary to remove the otphan record and re-install the package from the installation source.

  1. Remove a record:

    plesk=> delete from pleskmail_providers where uid='9675bab3-600f-45ba-8787-32a554d06fed';
  2. Download the package:

    ~# wget
  3. Install:

    ~# /usr/local/ppa/bin/apsmail -i -n 'Remote Postfix Connector'

If necessary, the same operation should be completed for other mail packages providers.

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