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Article ID: 119812, created on Jan 25, 2014, last review on Jul 14, 2018

  • Applies to:
  • Odin Business Automation Standard 4.5


An action is configured in Provider's Panel (PCC) according to Managing Events. Nevertheless, the action is executed for a domain subscription of a reseller.


The reseller's subscription is based on a hosting plan that is a copy of the Provider's plan.

Such behavior is considered to be a software issue PBAS-29249 and was fixed in OBAS 4.5.5.


To resolve the issue, please upgrade to 4.5.5 as described in How to upgrade OBAS system to the latest available version.


  1. Create original Hosting Plans for resellers (not copy them from Provider's ones), so that OBAS looks for resellers' Events only.
  2. Configure conditions for Provider's event. For example:

    PCC > Top > Configuration Director > Event Manager > Actions > "Subscription notification for customer" > Edit Conditions > New Condition

    subscription.plan_id    not equal to    %hp_id%

Additional information

Subscriptions created under a reseller are provisioned with provider's name servers

Cannot provision reseller's Plesk subscription: "There is no Plesk nodes available"

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