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Article ID: 119711, created on Jan 17, 2014, last review on May 7, 2014

  • Applies to:
  • Plesk Automation 11.1


I am trying to login to my mailbox, but getting the following error:

Err login

Also I found error message in the /usr/local/psa/var/log/maillog on the Postfix node:

imapd-ssl: IMAP connect from @ chdir "/var/qmail/mailnames/": Permission denied

I noticed that incorrect owner is set:

# ls -la  /var/qmail/mailnames/
drwx------ 5     399     399 4096 Oct 28 22:26 user1


The issue is caused by incorrect permissions for the mail user folder.


Set correct permissions to fix the issue:

# chown -R popuser:popuser /var/qmail/mailnames/
drwx------  5 popuser popuser 4096 Oct 28 22:26 user1

c1ecc6010feff26cb42d1d14a7881dd6 e0aff7830fa22f92062ee4db78133079 caea8340e2d186a540518d08602aa065

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