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Article ID: 119645, created on Jan 14, 2014, last review on May 8, 2014

  • Applies to:
  • Plesk Automation 11.5


Unable to create new subscription based on Smartermail hosting. The "Update mail settings of the subscription" task fails with the following error:

Non-zero exit status returned by script. Output stream: 'PHP Fatal error: SOAP-ERROR: Parsing WSDL: Couldn't load from ''

Also there is no connection from management node to this IP address via the port 9998:

# telnet 9998
telnet: connect to address Connection refused
telnet: Unable to connect to remote host: Connection refused


Incorrect settings for remote SmarterMail connector are specified.


Please make sure that you specified correct parameters under:

Infrastructure > Hosted Applications > Installed Apps > Remote SmarterMail Connector > Settings > SmarterMail API URL.

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