Provider is trying to order a license key through
Top > Service Director > License Manager > Licenses > New License
The order fails with this error:
Invalid Key configuration
The license key stays on the License Manager page (
Top > Service Director > License Manager > Licenses) in status "
Pending" without any number.
According to Advanced License Management Topics:
Invalid Key configuration means there was an attempt to provision a license without the necessary feature(s). For example, an attempt to provision Plesk 10 for Unix/Linux for Virtuozzo containers without any feature from the Domain Limit group will fail with such an error.
When Provider orders a license key through PCC, he or she is able to choose properties of the license key being ordered on the License Properties stage of the license creation Wizard:
Top > Service Director > License Manager > Licenses > New License > Select License Class and Number of Licenses > License Properties as on the screenshot below
If no value is selected for some feature, license creation fails.
Note: The issue occurs only for provider issuing licenses. It does not affect customers.
Such behavior was considered to be a software issue PBAS-24997 that was fixed in OBAS 4.5.5.
As a workaround, you can issue the license as a customer (not as Provider).
If it is not possible to issue the license as a customer, please contact Odin Technical Support for assistance.