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Article ID: 119262, created on Dec 23, 2013, last review on Jul 14, 2014

  • Applies to:
  • Business Automation


A resource was deleted from the service template in Parallels Operations Automation (POA), and the corresponding resource rate was removed from the service plan in Parallels Business Automation (PBA). Attempting to synchronize provisioned subscriptions with the changed service plan fails with the following error:

Could not install Resources to PEMGATE: Parallels Operations Automation error #error_code #2006, extype_id #221, module_id #ResourceManagement, Subscription #<subscription_ID> has no resource type #<resource_ID>..

Or, for domain plans, the following error is shown:

Could not install Resources to DOMAINGATE: Failed to set Whois Privacy


During synchronization, the option "Install into Provisioning System" is set to "Immediately", which means that the system addresses PEMGATE to synchronize the resource limits in POA and PBA. However, the resource has already been removed from the subscription in POA, so the limits cannot be synchronized and the whole synchronization procedure fails. A similar issue happens with DOMAINGATE and the Whois Privacy resource.


Choose the option "Not install" for "Install into Provisioning System". If you also need to install some new resources, follow this procedure:

  1. Only choose the options "Remove obsolete resource(s)" + "Install into Provisioning System" - "Not Install"
  2. Synchronize the subscription(s)
  3. Choose the option "Install new resource(s)" + "Install into Provisioning System" - "Immediately" + any others as required
  4. Synchronize the subscription(s).

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