Search Engine: Elastic

Article ID: 118910, created on Nov 28, 2013, last review on Apr 21, 2018

  • Applies to:
  • Business Automation


When switching to a less expensive plan, a customer gets refund in plan switch order. Is it possible to alter this behavior and provide no refunds on plan switch?


It is possible to globally disable refunds generation on plan switch. As a result, no refunds are generated on any plan switch operation - even if a customer switches to a more expensive plan, no refund will be issued for the original plan. The change is possible only on the system level and cannot be applied for a certain reseller.

The required behavior is managed by a FEA_NoRefundDuringPlanSwitch feature and can be controlled only through the billing database with no UI setting available. To clarify the possibility of enabling this feature, contact your Technical Account Manager or a member of Pooled Technical Associate team at

caea8340e2d186a540518d08602aa065 198398b282069eaf2d94a6af87dcb3ff e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF