Symptoms

A task fails with an error containing the message There is no such object on the server. Examples:

Task name   Create user 'wss-admin' in the   'LDAP://OU=S001054898,OU=R0001032817,OU=Hosting,DC=domain,DC=tld'
Output          Destination host 'dc01.domain.tld' (#5), IP '1.2.3.4' : Provisioning request failed. There is no such object on the server. [<response><errorContext description="Unable to open object 
'LDAP://dc01.domain.tld/cn=AllUsers@S001054898,cn=_Private,OU=S001054898,OU=R0001032817,OU=Hosting,DC=domain,DC=tld'./There is no such object on the server./Group Add" code="0x80072030" executeSeqNo="72"><errorSource namespace="Active Directory Provider" procedure="Group Add"/><errorSource namespace="Preferred DC Active Directory Provider" procedure="Group Add"/><errorSource namespace="Managed Active Directory" procedure="SetGroupMemberships_"/><errorSource namespace="Managed Active Directory" procedure="CreateUser"/><errorSource namespace="SW Managed Active Directory" procedure="CreateUser"/></errorContext></response>]

or:

Provisioning request failed. Call of method "SW Managed Exchange::**CreateMailbox**" failed.
Type: Parallels.Wpe.Utils.WpeProcedureException.

Inner exception(s):
-------------------
Exception calling "Execute" with "3" argument(s): "There is no such object on the server.

Cause

An object is missing from the Active Directory. It can be a User or a Security Group. For example, in this case, it is the following security group:

CN=AllUsers@S001054898,CN=_Private,OU=S001054898,OU=R0001032817,OU=Hosting,DC=domain,DC=tld

Resolution

  1. Check that there are no failed or cancelled task to create such user. If it is - re-submit and make sure it was completed.

  2. Check is there the corresponding Organization Unit in AD. Create it if necessary.

  3. Recreate the missing AD object on the domain controller mentioned in the task output:

    CN=AllUsers@S001054898,CN=_Private,OU=S001054898,OU=R0001032817,OU=Hosting,DC=domain,DC=tld
  4. Restart the failed task.

Note: If you created the object manually without any parameters, the resulting object may experience some issues in future. It is recommended that you delete and then recreate the object from OA again to make sure all necessary parameters are added to it automatically.

Internal content