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Article ID: 118675, created on Nov 16, 2013, last review on Oct 18, 2014

  • Applies to:
  • Plesk Automation 11.1
  • Plesk Automation 11.5


I cannot create a subscription with a dedicated IP address. The task Update web hosting settings of the subscription fails with the error below:

Unable to create hosting. Ip address does not exist in client's pool

Task parameters


The IP address was used by another customer or reseller but, after the subscription was removed, not all related records were removed from the psa database. This is considered a software issue with the request ID #PPA-1036.


Since the issue requires complex changes to the Parallels Plesk Automation database, it is recommended that you contact Parallels Technical Support for assistance.

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