Search Engine: Elastic

Article ID: 118655, created on Nov 15, 2013, last review on May 11, 2014

  • Applies to:
  • Operations Automation 5.4


Provider launched NG databases synchronization. Corresponding tasks of type "Enable database <N> for cluster <N>" have been completed successfully. But NG databases have status "Syncing" in: Top > Deployment Director > Server Manager > Web Clusters > <Cluster Name> > Configuration Databases.

And in /var/log/poa.debug.log following exception is registered for synchronization tasks:

Oct  3 14:16:09 osscore : ERR [1:25437:f4efab90:85609 1:25588:f0ff9b90 WebClustersc]: [task:1517954 H2E::H2EDatabase_impl::synchronizeCluster] Exception while synchronizing H2E database: ERROR:  invalid byte sequence for encoding "UTF8": 0xac HINT:  This error can also happen if the byte sequence does not match the encoding expected by the server, which is controlled by "client_encoding"


There are folders in corresponding webspace that have name in unsupported encoding. Those folders contain file .htaccess. In this case NG database synchronization is broken.

This is a result of bug POA-81139


Please contact Technical Support to fix NG databases synchronization. You may as well contact your account manager regarding POA-81139.

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