Search Engine: Elastic

Article ID: 118561, created on Nov 12, 2013, last review on Jan 30, 2018

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Business Automation


An order to transfer a domain through the EPNIC plug-in fails in BA. The Service Status History tab in the corresponding domain subscription shows records as follows:

Registrar declined request for domain transfer. Processed by incoming Email. Mail Id#NNN. Domain status:Prepared.
Service Creation Failed: Domain transfer failed.


The exact error message can be found in the incoming e-mail with ID shown on the Service Status History tab in the subscription. The e-mail from the Registrar may be found in the BA Provider Control Panel:

  1. For BA before 6.0: Configuration Director > Mail Log > Incoming E-Mail Log > search by ID
  2. For BA since 6.0: System > Logs > Incoming E-Mail Log > search by ID

Example of the error in e-mail:

X-REASON: domain status does not allow for operation


The resolution depends on the error message in the incoming e-mail from the Registrar.

In the example above it is needed to contact Registrar to check why domain status does not allow transfer.

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