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Article ID: 118539, created on Nov 11, 2013, last review on Oct 7, 2014

  • Applies to:
  • Plesk Automation 11.1
  • Plesk Automation 11.5


Mailbox usage is always 0Kb under Top > Services > Websites > > Open in Control Panel > Mail for mail accounts deployed to SmarterMail service node.

The following error is shown in panel.log:

[panel]: Internal error during processing statistic for service node #3[]:StatisticsCollector capability not supported


Parallels Plesk Automation prior 11.5 MU6 does not support mailbox usage statistics for SmarterMail. SmarterMail mailbox and domain mail usage calculation was implemented in 11.5 MU6, check release notes:


Update Parallels Plesk Automation to 11.5 MU6 or higher.

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