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Article ID: 118506, created on Nov 7, 2013, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation
  • Business Automation


Sales Order for provisioning PACI subscription fails in PBA with the following error message shown on the 'Provisioning Items' tab of the order in the PBA Provider Control Panel:

error_message = IM rejects request with message P800002: Cannot parse request: cvc-minExclusive-valid: Value '0' is not facet-valid with respect to minExclusive '0' for type 'positive-int'. for URI 


PACI Service Plan is configured incorrectly in PBA - some PACI-related resources have the Measurable option set to No.


Follow the steps below to resolve the problem:

  1. Log into the PBA Provider Control Panel
  2. Find the Service Plan the problem subscription is based on at Product Director > Plan Manager > Service Plans and click on it
  3. Go to the 'Resource Rates' tab and set the Measurable option to 'Yes' for all PACI-related resources
  4. Go to the 'General' tab of the Service Plan and click Synchronize, select the Update Limits option and click Synchronize
  5. Resubmit the failed order for provisioning.

Important: keep in mind that syncing Service Plan will update resource limits in all subscriptions based on the Plan.

Additional information

Refer to the Parallels Knowledgebase article #115865 for the detailed instructions on creating PACI Service Plan in Parallels Automation.

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