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Article ID: 118486, created on Nov 6, 2013, last review on May 5, 2014

  • Applies to:
  • Operations Automation 5.4


Task to install WPB instance fails:

Task name       APS application 'Parallels Presence Builder', id 104, instance 641 : executing configuration script
Last execution output   Script execution failed: executing '/var/www/cgi-bin/php5/php -d open_basedir= -q configure.php' for APS application instance with id 641 returned value '1' with output 'Presence Builder HTTP error during command 
"install": "To access Web Presence Builder REST API you need correct login and password.". 


Instance of "Parallels Presence Builder for PA", which is the server part of WPB application, was not upgraded to the version that customer tries to install on a domain.


Check "Host" value in task output and find application instance installed on that domain in POA > Service Director > Application Manager > Applications > Parallels Presence Builder for PA > Instances > ` > click on 'Upgrade' button.

After upgrade tasks will be processed for that instance, reschedule the issued task.

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