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Article ID: 118386, created on Nov 2, 2013, last review on Dec 22, 2016

  • Applies to:
  • Odin Business Automation Standard 4.5


I've installed the application (OS) template to the Virtuozzo node and now it's not synchronized with OBAS. It won't allow us to create new containers.

Provisioning order fails with following error:

[2013/10/17 12:06:20] [ERROR] [22706] [HSPC::MT::Billing::process_documents] Can't process doc #XXX: provisioning failed: Application template TEMPLATE_NAME is not synchronized with hardware node HWNODE_NAME and cannot be installed there automatically.


Template TEMPLATE_NAME was installed to node HWNODE_NAME manually. According to Application Template General Settings:

Note: If a template was installed on a Hardware Node manually, then Management Node knows nothing about this and keeps a template status as not synchronized. To let the Management Node know about an actual template status, go to the Service Director - Virtuozzo Manager - Nodes, and select the Hardware Node. Click on Applications or OS templates tab. Check the box next to a template name and click the Update Synchronization State button.


Update synchronization state for Application template on the node. Go to

Top > Service Director > Virtuozzo Manager > Nodes > HWNODE_NAME > Applications

and click the "Update Synchronization State" button.

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