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Article ID: 118224, created on Oct 26, 2013, last review on Jul 14, 2018

  • Applies to:
  • Odin Business Automation Standard


The customer has ordered a subscriptions from his CP and the subscription is Pending with its hostname set as "not assigned" under Top > Account Director > Customer Manager > Customers > CUSTOMER_NAME > Subscriptions.


The subscription provisioning order is not completed successfully.


Verify the order status under

Top > Billing Director > Receivable > Documents

Top > Configuration Director > Logging and Errors > Action Log

Fix the error and process the order. Refer to "Understanding the Orders Processing" for details on order processing.

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